The well-being of our Ambit Texas family is our primary concern and we want to keep you informed. ERCOT, which manages the state’s electric grid, is no longer asking Texans to conserve power, and the rolling outages have ceased. If your power is still out, it’s likely a power line issue and you may contact your utility.
What should I do after my power’s restored?
If your power was out for more than four hours, take precautions with any food (particularly meat, poultry, fish, eggs and leftovers) that is above 40° F or that has an usual odor, color or texture.
Disconnect large appliances, like stoves and washing machines, you were using when the power went out to avoid damage when they turn back on.*
If your personal belongings were damaged during the outage due to things like pipes bursting, contact your insurance provider to make a claim.
My pipes are frozen. What should I do?
You should turn off the water at your main line – it may be located in your attic or just outside your home. Before you turn your water back on, listen for sounds where you turned it off and if you hear any, consider keeping it shut and contacting a plumber for assistance.
You can also try wrapping pipes, opening a faucet to keep a running drip and opening cupboards under the sink so warmer air can get to your pipes.
Can I have more time to pay my bill? Are there any resources available to help?
Please call Customer Care if you need a little flexibility or would like to set up a longer-term payment plan at (877) 282-6248, Monday – Sunday, 7:00 a.m. – 10:00 p.m. CT.
If you’re not able to pay your bill at this time, call 2-1-1 or visit 211texas.org to find out about programs that can help.
Additionally, FEMA is updating their website as more resources become available.
*See ready.gov for more information.